i was browsing through trip advisor today when i decided to find the worst hotel in dc - or at least the best review to paint the worst picture of a hotel in dc. i came across a lot of "bed bugs," "roaches," and "hair in the sheets" - so much so that the descriptions became prosaic. but then, oh then, i found this masterpiece (it's long, but worth every minute!) --
XXXX XXXXX-XXXX
Homeless & Unemployed
P.O. Box 34182, N.W.
Washington , D.C. 20043
THE ALLEN LEE HOTEL
November 16, 2007
The Allen Lee Hotel
2224 F Street, N.W.
Washington , D.C. 20037
Dear Abdullah Mohammad:
Customer Service is so important when it comes to running a business. The staff at the Allen Lee Hotel has not been properly trained. I experienced total chaos when lodging at the hotel. The hotel has a contract with The District of Columbia, Superior Court, Crime Victims Compensation Program.
The District of Columbia, Superior Court, Crime Victims Compensation Program paid for my stay. The contract was for thirty days. One night, I was walking from Foggy Bottom metrorail, I approached the corner of the hotel, I was about to walk in the front door, when the night Front Desk Agent ran behind me trying to have a conversation. I explained to the Front Desk Agent that I did not want to communicate with the hired-help unless it was in relation to cleaning the room.
The next day, I was assaulted by a male worker who prepares coffee and empties the trash. I called down to the front desk to report the incident and I was verbally abused by the same Front Desk Agent. The next day, I spoke with another male Front Desk Agent and he told me to get out of his face…..he was business. I tried to inform the Manager of the hotel on the behavior of the staff and he did nothing. One day, during my stay at the hotel I called Crime Victims Compensation Program to report the treatment I was receiving as a guest at the hotel.
I also called the Metropolitan Police because I was afraid for my life. Ms. Reed, Director of Crime Victims Compensation Program contacted the Manager of the hotel (Abdullah Mohammad) and resolved the issues. The hotel sits within the George Washington University campus; I had four interviews with the University, the first interview was with the Engineering Department, the second interview was with the Law School , the third interview was with the Advertising Department, and the fourth interview was with the Police Department.
The point is, I asked housekeeping if she could return to the room within fifteen minute, because I was conducting a telephone interview. She told me no and we started verbally abusing each other.
My final week at the Allen Lee Hotel , I have reason to believe that one of the staff members place a baby rat in the room. I called down to the front desk and informed the Front Desk Agent that there was a baby rat in room 505; he sent housekeeping to remove the baby rat. I asked the Front Desk Agent if they could place me in another room. I was placed in room 407. Removed the blanket from the mattress and there were roaches crawling on the top sheet. Called down to the front desk to report the roach problem; the Front Desk Agent supplies me with a can of RAID. Keep in mind, I'm in America .
November 16, 2007 , I returned the key to room 407 and a can of roach spray.
Sincerely,
XXXX XXXXX-XXXX
Fashion Consultant/ Personal Shopper
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